Terms and Conditions
Effective date: April 29, 2016
Free Online Checkup: Hart’s PC Repair offers a free online checkup service at no cost to (you) the client.
Free Repair Estimate: Hart’s PC Repair will always provide you with a free repair estimate (via email or verbally over the phone) for final repair costs. Once the estimate for repair costs is approved by you, Hart’s PC Repair will proceed to schedule a repair at a rate previously discussed and agreed upon. All repair estimates are valid for up to 30 days.
Payment: Hart’s PC Repair may optionally request an authorization for the full amount of the repair to be placed on a valid credit card prior to or during the support session. Hart’s PC Repair may also send the client a payment request for any repair costs in the form of an invoice payable in full by a valid credit card or PayPal within 15 days (NET 15).
No-Fix No-Fee: If a successful repair is not possible or you are not happy with the repairs performed by Hart’s PC Repair you will not be charged any fees.
Accepted Forms of Payment: Payment for service(s) may be authorized or secured by using a valid credit card or PayPal prior to, during, or after a remote support session. Hart’s PC Repair does not currently accept checks. Cash is welcome from local area clients only.
Late payment fee(s): All un-paid invoices past due 15-days will be assessed a 5% late fee compounded every 15-days.
Time to complete repair(s): Although Hart’s PC Repair will make every attempt to complete all repairs in a timely manner, troubleshooting issues may be a time consuming process and you will only be charged a flat rate previously discussed and agreed upon and not by the time required to complete the repair. If Hart’s PC Repair is requested or required to conduct further research on a specific issue in order to complete the repair, you will not be billed for this additional research time.
Additional assistance and recommendations: Hart’s PC Repair reserves the right to recommend another computer repair service or company if the troubleshooting requires the assistance of another computer repair service or company to assist with the completion of the repair. You can optionally contract with the other computer repair service or company separately. You may be billed separately by the other computer repair service or company. Hart’s PC Repair will not be held responsible for the repairs performed by the other computer repair service or company.
Software used during repair(s): Hart’s PC Repair may install any program(s) required to assist with the troubleshooting or repair of your computer. Some programs do not work on all computer systems. If Hart’s PC Repair installs a program for you and you have problems with it, Hart’s PC Repair will uninstall it at no additional charge, but will not give continued support on the product. Regular repair and support rates will apply.
Loss of data: You certify that you will indemnify and hold harmless Hart’s PC Repair for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software. Although Hart’s PC Repair will take every precaution to preserve all data and software on the computer, you acknowledge that occasionally erasure or loss of data or software will occur and the operating system may be compromised and rendered un-useable.
Backup prior to repair(s): Due to the requirements of the repair, it is strongly recommended that you back-up your data and documents prior to the repair. Hart’s PC Repair does not – and- will not back up your computer’s private data or documents on servers, computers, or any electronic devices located at Hart’s PC Repair.
Backup training available: If you require training in backup methods and procedures, Hart’s PC Repair will provide that training to you at an additional flat rate of $49.95 plus any additional costs to cover optional back-up software, service(s), and/or hardware. You further agree to indemnify and hold harmless Hart’s PC Repair for any and all hardware or software malfunctions or accidents that may occur before, during or after work is performed on Client’s computer, and for any results thereof.
Virus Removal: You also certify that you will indemnify and hold harmless and will pay for added support to Hart’s PC Repair for any software repairs necessary after a virus has been detected and removed off a computer. Viruses in a computer can cause many problems, Hart’s PC Repair cannot control what or how the virus affected the computer before or after the removal.
30 Day guarantee on virus/malware removal: Hart’s PC Repair has a 30 day guarantee on virus/malware removals. If within 30 days you suspect you have an instance returning, please call Hart’s PC Repair: 877-976-7741 immediately. If after 30 days and you have a returned infection, we will discuss what antivirus or antimalware service/products you purchased and decide on the best level of support. There is no guarantee or warranty that a virus will never get through any product either purchased by Hart’s PC Repair or any other brand you buy online or off the shelf.
Confidentiality Agreement: Any private information stored on your computer or viewed by a support specialist(s) at Hart’s PC Repair during a remote support call will be held confidential unless required by law. Any private or personal information provided to Hart’s PC Repair will be kept confidential.
72-hour guarantee on all repairs (3 business days): If you believe that Hart’s PC Repair was unable to solve your problem or do the work that we promised to do, you may contact Hart’s PC Repair for a refund of any fees that you have already paid for such deficient technical support services. We will refund fees provided Hart’s PC Repair receives your request within seventy-two (72) hours (3 business days) after the completion of the deficient technical services. Hart’s PC Repair also provides up to 72-hours (3 business days) of no-charge phone, Live-chat, and remote support after each repair. Hart’s PC Repair reserves the right to request additional information from you, or reject the request for a refund, if Hart’s PC Repair reasonably believes that a refund request is abusive.
Hart's PC Repair may occasionally modify these terms and conditions. If we make changes to these terms and conditions, we’ll notify you about any changes, either by posting an update on the Hart's PC Repair website (https://www.hartspcrepair.com/terms-and-conditions) or by sending you an email. New versions of the terms and conditions will never apply retroactively and we’ll tell you the exact date they go into effect. If you keep using Hart's PC Repair's services or our website (https://www.hartspcrepair.com) after a change, that means you accept the new terms.
If there are any questions regarding these terms and conditions you may contact us using the information below.
Hart’s PC Repair
PO Box 158
Guyton, Georgia 31312
Email: Contact Us