Frequently Asked Questions:
I think my computer has a virus. Can you still fix it?
Yes. We can still connect to your computer and remove the virus infection by just entering a few special commands on your keyboard. Once we connect to your computer – we’ll get to work right away and remove the virus causing the issue.
Do I have to pay you before you fix my computer?
Before each repair – we will authorize a credit card for the full costs of the repair or send you an invoice to your email address. If we’re unable to successfully repair your computer – you will not be charged.
Is the remote support software safe to run on my computer?
- Yes, all session data is protected end to end using 256-bit Advanced Encryption Standard (AES) encryption
- No un-encrypted information is ever stored on our system
- We securely store ongoing audit logs to document technician activity
- Restricted access to remote software to prevent unauthorized use
Do I have to bring you my computer so you can fix it?
Hart’s PC Repair can quickly connect to your computer and diagnose your issue using your existing internet connection. You won’t have to unplug any cables or drive anywhere.
Will you be able to see everything I do on my computer?
Only during the remote support session. We will never access personal areas of your computer without your permission and only if we need to successfully repair your computer. Please close any personal or confidential information on your screen.